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Store Policy - 2024

ORDER PROCESSING

We're eager for our products to bring delight to your home, and do our best to fulfill orders as quickly as possible.

Products marked as "Ready to ship"are typically processed within 5 business days. Products marked as "Ships in 3 weeks" are typically processed within 21 business days. If your order contains both "Ready to ship" and "Ships in 3 weeks" items we will ship the entire order together. 

Have a question about when your order will ship? Email us at info@virginiasin.com. 

 

ORDER CHANGES

Sometimes things change—we get it! If you need to make a change to your order, update your shipping address, etc, please reach out. We'll do everything we can to make sure you're delighted by SIN. Due to the handmade nature of our products, we are unable to cancel orders after 24hrs. You can reach us at info@virginiasin.com.

 

RETURN POLICY

Because our products are handmade, some variations will occur between each piece but we do our best to match the measurements and images shown on our website. We recommend reading the dimensions and descriptions listed on our website carefully before ordering. We do not accept returns except in the unlikely event of damaged items. That said, we are happy to offer store credit for the value of the item. However, you will be responsible for the cost of shipping both ways. We will only accept unused pieces in the original packaging and you will be responsible for the product to arrive undamaged during transport. Please, contact us at info@virginiasin.com within 5 business days of receiving your order. 

 

DAMAGED PACKAGES

In the unlikely event of your order arriving damaged, please reach out to us at info@virginiasin.com, so we can help! It is the responsibility of the purchaser to check for damage within five business days of receiving your order. If your order arrives damaged, we'll need photos of the damaged item, as well as the box and shipping label. Unfortunately, we are not able to assist with damages for orders more than five business days after delivery.

 

LOST PACKAGES

If your package gets lost in transit we will do everything we possibly can to assist you. Please, contact us at info@virginiasin.com with your order number.

 

FREE SHIPPING PROMOTION(S)

Applies to domestic orders only within the contiguous 48 states. We utilize UPS Ground through which customers receive their orders 2-5 business days (Monday-Friday) from the date of order process.

 

HOLIDAY EXCEPTIONS

  • On holidays team SIN enjoys the day off to rest and recharge.
  • All orders will be subject to longer processing windows. We appreciate your understanding!