Because our products are handcrafted, slight variations may occur from piece to piece. We do our best to match the measurements and images shown on our website—please review product descriptions and dimensions carefully before placing your order.
If you need more help or have a question, send us a note at info@virginiasin.com.
ORDER PROCESSING
We're eager for our products to bring delight to your home, and do our best to fulfill orders as quickly as possible. We are unable to split shipments for orders containing products with different processing times. Your full order will ship according to the item with the longest lead time.
- "Ready to ship" products: Usually processed within 5 business days.
- "Ships in 3–4 weeks" products: Usually processed within 21 business days.
- "Ships in 5–7 weeks" products: Usually processed within 35 business days.
Expedited shipping only reduces transit time; it does not speed up order processing.
Processing times may be extended during holidays, sales, and other periods of high order volume.
ORDER CHANGES
Sometimes things change. We get it. To request a change to your order, including an update to your shipping address, please contact us at info@virginiasin.com as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing.
ORDER CANCELLATIONS
Due to the handcrafted nature of our products, orders may only be canceled for a full refund within 24 hours of being placed. Cancellations requested after the 24-hour window are eligible for store credit only.
Refused packages are subject to a 15% restocking fee. Customers are also responsible for any return shipping and reshipping costs associated with a refused package.
RETURN POLICY
All lighting products are made to order and are final sale. Final sale products are not eligible for return.
Products eligible for return are for store credit only. Return requests must be submitted within 7 days of receiving your order.
Items must be returned in their original condition and packaging, and include the original packing slip. Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method. Store credit can only be issued for items that arrive back at our studio unused and undamaged.
Once we receive and inspect your return, we will email you with your store credit.
To start a return, please contact us at info@virginiasin.com within 7 days of receiving your order for further instructions.
DAMAGED PACKAGES
If an item arrives damaged or anything is missing from your order, please contact info@virginiasin.com within 7 days of confirmed delivery. Failure to report damaged or missing items within this time period constitutes acceptance of the goods as-is.
For damaged-item claims, we require photos of the product, its packaging, the shipping box, and the shipping label. Please keep the damaged item and all original packaging until we have reviewed your request.
For eligible damage claims, we will offer a replacement or store credit and cover any shipping costs associated with the return or replacement.
LOST PACKAGES
If your package appears to be lost in transit, please contact us with your order number. We will do everything we can to assist you and work with the shipping carrier.
SIN is not responsible for packages that are lost or stolen after confirmed delivery.
FREE SHIPPING
We offer free ground shipping on orders over $350 within the contiguous United States.
Note: Trade and wholesale orders are not eligible for free shipping.
INTERNATIONAL SHIPPING
We ship internationally to select countries using UPS Worldwide. Estimated transit times do not include order processing time.
Available shipping options and rates are calculated at checkout.
Duties, taxes, and import fees vary by country and are the responsibility of the customer. These charges are determined by local customs authorities and collected upon delivery. Because they vary by destination, SIN cannot estimate these fees in advance.