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    OUR POLICIES

     

    RETURN POLICY

    Because our products are handmade, we do not accept returns except in the unlikely event of damaged items. That said, we are happy to accept exchanges for the same product (in the same size) for a different colorway. However, you will be responsible for the cost of shipping both ways. We will only accept unused pieces in the original packaging and you will be responsible for the product to arrive undamaged during transport. Please, contact us at info@virginiasin.com within 5 business days of receiving your order if you would like to exchange for a different colorway. Please note SIN is not responsible for any lost, stolen or delayed packages and we are unable to offer refunds due to any of these reasons. Because our products are hand-made, some variations will occur between each piece but we do our best to match the measurements and images shown on our website. We recommend reading the dimensions and descriptions listed on our website carefully before ordering. 

    ORDER PROCESSING

    It takes 2-4 business days to process your order. This is from the date that we receive your order and credit verification has been confirmed - with the exception of made to order items or pre-order items and out of stock items which take anywhere from 4-8 weeks. If specific lead time are needed, please email us at info@virginiasin.com. 

    ORDER CANCELING

    It's ok if you have changed your mind on your order, just let us know within 48 hours of order confirmation, otherwise our skilled team of Fabricators will be hard at work handcrafting your pieces. Please email us at info@virginiasin.com.

     

    DOMESTIC SHIPPING

    We provide UPS Ground (2-5 business days), UPS 3-Day, UPS 2-DAY and standard UPS Next Day delivery to US addresses within the contiguous 48 states. Shipping lengths do not include order processing time period. 

     

    FREE SHIPPING PROMOTION(S)

    Applies to domestic orders only within the contiguous 48 states. We utilize UPS Ground through which customers receive their orders 2-5 business days (Monday-Friday) from the date of order process.

     

    INTERNATIONAL SHIPPING

    We utilize UPS Worldwide and offer international shipping to select countries. Email us at info@virginiasin.com for additional inquiries. Shipping lengths do not include order processing time period. 
     

    LOST PACKAGES

    If your package gets lost in transit we will do everything we possibly can to assist you. However, we cannot be held responsible for packages once proof of delivery is generated. Unfortunately, we cannot be held responsible for lost or stolen package.

     

    HOLIDAY EXCEPTIONS

    Orders placed after 12pm EST on 11/25/20 will not be processed until 12/01/20. Orders placed after 12pm EST on 12/22/19 will not be processed until 12/28/20. Orders may be split and items may ship separately, due to inventory location. Please note that the expedited shipping method delivery timeframes do not include order processing time. Transit times do not include Saturday, Sunday or holidays.