PART-TIME FULFILLMENT COORDINATOR / GENERAL MANAGER


 

SIN is seeking an enthusiastic and proactive Direct-to-Consumer/Wholesale Fulfillment Coordinator and Office Manager to wear all these hats within a fast pace environment. The Fulfillment Coordinator role will maintain all DTC, drop-ship orders, wholesale orders, while managing raw materials, effective stock management and general office upkeep. The right candidate possesses excellent organizational skills, logistical problem solving skills, keen attention to detail and is self-motivated.

 

Responsibilities

 

+ Maintain order fulfillment for all outbound orders (DTC, drop-ship, wholesale)

+ Maintain order fulfillment for all DTC orders and drop-ship partnerships.

+ QC product inventory.

+ Manage and analyze inventory between wholesale and DTC to ensure correct stock distribution for maximum sales in each division, working collaboratively with Production team.

+ Manage customer service inquiries, status updates, returns, product care and social media orders (Instagram Stories’ Acquisitions)

+ Monitor product performance and production calendar to respond to business opportunities swiftly across DTC/ Drop-Ship channels and Wholesale accounts.

+ Research, evaluate and develop strategies to reduce the cost and volume of packaging materials, identifying areas of cost reduction opportunity

+ Develop internal processes including the set-up of an effective software program that will manage raw materials inventory and costings

+ Order office supplies and maintain general upkeep of studio spaces.

         

        Skills Desired

         


        + Experience in Product Design, Ceramics, Manufacturing or related field is a plus!

        + Pro-active self-starter, strong organizational skills and high attention to detail

        + Professional and positive attitude, aptitude for working with many people and ability to deal with a rapidly shifting workload and job role

        + Strong verbal and written communication skills

        + Passionate about home goods, interior design, fashion, gifting ­­– with a strong eye for design is always a plus!

        + Understanding of the economics of the consumer products industry including: quotes, costing, and margins

        + Experience coordinating international and domestic freight

        + Proficiency with Microsoft Office Suite, G Suite, Shopify, ShipStation

        + Experience with Streak CRM software is a plus!

         

         

          

        INTERNSHIP PROGRAM 

         

        We offer 3 different types of unpaid internships for school credit every semester including summer. In order to apply, you must be currently enrolled in a Bachelor's or Master's degree program, and available for a 12-week internship 2-3 days a week. Please be sure you have the ability to live NYC and work in Brooklyn before applying to our internships. We accept 1-2 interns per semester.

          

            

        Please note our internship deadlines below: 

        Summer Internships - April 1st (Both Summer 2019 positions filled)

        Fall Internships - August 1st (Apply now!)

        Spring Internships - December 1st

         

        PRODUCTION INTERNSHIP

            

        SIN's Production intern will assist in all aspects of ceramic creation and maintaining a safe and organized studio space. They will have the opportunity to refine hand-building and glazing techniques and gain valuable first-hand experience in a business production flow. 

         

        Responsibilities

         

        Assisting with hand-building as well as production prep

        Recycling clay

        Sanding, washing and finishing product

        Glazing

        Studio organization and upkeep

         

          Skills Required

           

          Hardworking, strong work ethic

          Highly organized

          Quick learner

          Thrive in a fast-paced environment

          Excellent communication skills

          Great time-management skills

          Knowledge of hand-building is a plus but not required.

          Knowledge of Shopify is also a plus but not required.

          Passion for ceramics (hand-building and slip-casting) and its best practices

            

            BUSINESS OPERATIONS + LOGISTICS INTERNSHIP

              

            SIN's Inventory and Shipping Receiving interns help manage inventory, fulfill orders and manage the flow of press and trade samples.  They also have the opportunity to evaluate, redesign and implement logistics processes to help workflow. You will also participate in process reviews, staff meetings, and other activities to increase your understanding of the issues and challenges facing logistics and shipping at a small company.  

             

            Responsibilities

             

            Manage inventory count

            Pack and ship wholesale and DTC orders 

            Assist with a press sample pick-ups and receiving 

            Track levels of supplies and notifying the manager when we need to re-order 

            Assist with customer care

               

             

              Skills Required

               

              Self-starter able to work with minimum supervision in a fast-paced environment

              Highly organized 

              Great time-management skills

              Familiarity with ShipStation is a plus

              Must be able to lift 25 lbs. 

                 

                 

                SALES + MARKETING INTERNSHIP

                   

                SIN's Sales and Marketing intern identifies sales opportunities, assists in client meetings, tracks trends, and collaborates on marketing initiatives — all while learning about the inner workings of small businesses and developing skills for careers in sales and marketing.

                  

                Responsibilities

                  

                Gather marketing research, inspiration, and ideas

                Help with trade and buyer outreach

                Research marketing trends and new releases

                Assist in the planning of our sales and marketing calendar

                Support the sales and marketing director in daily administrative tasks

                Help distribute marketing materials

                Manage and update the companies database and customer relationship management systems (CRM)

                Help plan trade show and marketing events

                Write your own blog posts for SIN in the Wild

                 

                  Skills Required

                   

                  Strong desire to learn about digital marketing or e-commerce

                  Excellent verbal and written communication skills

                  Knowledge of MS Office, Instagram, Pinterest, Facebook, Ads Manager

                  Familiarity or willingness to learn marketing computer software and online applications (e.g. Hubspot, Iconosquare and Google Adwords)

                  Passion for the marketing industry and its best practice